Creating a culture of customer advocacy

Closed-loop feedback using NPS to drive customer focus

Top

The Ultimate Question 2.0

Navigation

Graphic novel description of the Net Promoter Approach

Rob Markey |

Friday, January 22, 2010 at 12:01PM

This PDF presents a very nice overview of the Net Promoter approach. You can find it online at the Customer Gauge website.

Reader Comments

There are no comments for this journal entry. To create a new comment, use the form below.

Post a New Comment

Enter your information below to add a new comment.

My response is on my own website »

Author:

Author Email (optional):

Author URL (optional):

Post:

↓ | ↑

Some HTML allowed: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <code> <em> <i> <strike> <strong>

Copyright © 2010, 2011, 2017 Rob Markey. All rights reserved. ® NPS and Net Promoter and Net Promoter Score are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc. The views shared here are solely my own, and not those of Bain & Company, Inc.