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Fred Reichheld at the National Growth Summit

Friday, May 4, 2012 at 11:20AM

Fred was interviewed at the National Growth Summit about The Ultimate Question 2.0 and the Net Promoter system. Nice three minute interview summarizing key points about how to earn the enthusiastic recommendations of customers and employees.

For more great videos, don't miss the Multimedia resources page on this site, or the Videos page on netpromotersystem.com!

Rob Markey |

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Copyright © 2010, 2011, 2017 Rob Markey. All rights reserved. ® NPS and Net Promoter and Net Promoter Score are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc. The views shared here are solely my own, and not those of Bain & Company, Inc.