Creating a culture of customer advocacy

Closed-loop feedback using NPS to drive customer focus

Top

The Ultimate Question 2.0

Navigation

Derek Bildfell interview on ClienteerTV

Rob Markey |

Tuesday, November 30, 2010 at 8:38AM

Tim McDougall pointed me toward this October 2010 interview in which Derek Bildfell of Consumer Contact, who has worked with loyalty leader TD Canada Trust and TD Bank on their Net Promoter and closed loop feedback systems. Nice profile of Derek and some good insight into his approach to Net Promoter. (Each of the two parts of this video run approx 10 minutes)

See the original video post on ClienteerHub.com

Reader Comments

There are no comments for this journal entry. To create a new comment, use the form below.

Post a New Comment

Enter your information below to add a new comment.

My response is on my own website »

Author:

Author Email (optional):

Author URL (optional):

Post:

↓ | ↑

Some HTML allowed: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <code> <em> <i> <strike> <strong>

Copyright © 2010, 2011, 2017 Rob Markey. All rights reserved. ® NPS and Net Promoter and Net Promoter Score are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc. The views shared here are solely my own, and not those of Bain & Company, Inc.