Fred Reichheld and I have been working hard to get The Ultimate Question 2.0: How Net Promoter Companies Thrive in a Customer-Driven World ready for publication. It will be in the stores in September.
In the meantime, you can find a rudimentary version of the book's web site at netpromotersystem.com. As of today, you can find several resources there:
Net Promoter Trailblazers videosRecent blog posts by me and Fred- A downloadable PDF of the first chapter, which explains what's in the new book
- Video trailers for our new Net Promoter Trailblazer videos (4-8 minute videos about real loyalty leaders)
- The ability to pre-order copies of the book, including customization options
Let us know what you think. Do you like the site? Watch here (and there) for more info about what's coming.
We'll be updating the netpromotersystem.com site little by little over the next few months with more about the book, why we wrote it, the Net Promoter system and what's going on in the Net Promoter community.